regca     Web Hosting FAQs

  1. How do I upload files to my website?
  2. What is an easy way to create/edit my webpages?
  3. How and what Scripts Can I run on my site.  What about FrontPage?
  4. CGI & PERL Scripts
  5. Counters
  6. Form mail
  7. Web Analyzer
  8. Forums
  9. Java script to protect email  addresses  from  web bots
  10. I'd like to upload some CGI scripts. What is the standard you require, i.e. extension cgi ?
  11. Any particular directory?
  12. Does the webstarter package have front page extensions available?
  13. I tried to upload my web page  I received the message permission denied. I was using Microsoft Front Page. Help!
  14. What is your SPAM Policy?
  15. How do I set up my email?
  16. I am having trouble with my email
  17. Search Engines
  18. I want to host with you but my domain is registered elsewhere: what do I do?
  19. Dreamweaver upload settings
  20. iWeb upload settings

1) How do I upload files to my website?
The most common way of transferring files is by FTP (File Transfer Protocol).
We recommend Filezilla as an ftp program (free)
http://filezilla.sourceforge.net/
http://www.pure-mac.com/ftp.html#filezilla for MACs
You can find a variety of other FTP clients at: http://download.com.com/3150-2160-0-1-4.html
You can also use: ftp://my-domain.ca:password@my-domain.ca/www/ in your web browser.
There are two directories:
logs - Your server logs go here
www - Your web files go here.
The first page that comes up is called "index.html". -
File names should be in lowercase and should not contain any unusual characters (like ?,~,#,%, etc.).
- The first page that comes up MUST be one of: index.html index.htm index.shtml index.cgi index.php default.html default.htm default.php.
It goes in this order of preference.
 If you use a standard FTP program-- you can drag and drop the files.
 If you are using something like Dreamweaver or Frontpage you will need to specify the upload path or host directory as /www/
 (make sure you have both slashes)
 Frontpage typically unloads index.htm so you will need to delete the starter page index.html from the server.
Your user name and password are all lower case.
Please note:
Most ftp programs are set to: PASV(Passive) by default. If you have a firewall(router) and you are having trouble connecting please check this setting. You may also find that PORT(Active) is a better setting if you are not firewalled.
Having trouble?
  • Make sure Windows Firewall has an exception set for FileZilla. Go to "Control Panel", then open"Windows Firewall", select the "Exceptions" tab, then click "Add Program...". Browse to "C:\Program Files\FileZilla FTP Client\filezilla.exe" (or where you install it), then click "Add Program".
  • Make sure FileZilla is set to Passive mode: under the "Edit" menu, click "Settings", then go to Connection->FTP and make sure "Passive (recommended)" is set.

    Some basic advice at http://designaweb.ca/

    2) What is an easy way to create/edit my webpages?
    If you are new to webpage design and want something simple,easy to use and free for html editing to create your webpages we recommend NVU
    info http://nvu.com/faq.html
    download at http://cvs.nvu.com/download/nvu-1.0-win32-installer-full.exe
    There are a great many commercial products out there to help you and you may find different programs are good for different aspects you may want on your website.
    Most professionals use simple text editors a large part of the time.

    3) How and what Scripts Can I run on my site.  What about FrontPage?
    We offer CGI access and can help you find lots of useful scripts.
    There is no extra charge for any CGI scripts you may request.
     Linux performs faster than Windows and is a great deal more secure (but not advertised as much)
    Currently we only offer ASP or .NET on our Windows 2000 server packages (which cost roughly 50% more than our Linux hosting)

    4)  CGI Scripts
    We support: CGI, SSI, Perl, Java, C/C++, PHP, (no one's requested HTMLScript yet, but if you want it, I can get it for you), Hit Counter, WWWBoard, GuestBook, Search Tool, FormMail Text counter, Graphical counter, Formmail, Random Image.Random Link,,Random text, WWWboard, Animation, Links, Search,Credit card CRC checker, Countdown
    Text Clock  etc........
    Perl path is: /usr/bin/perl  (so first line of perl scripts read #!/usr/bin/perl)
    Sendmail path is: /usr/lib/sendmail
    You can have a   Custom 404 error page-- we'd be happy to set that up for you if you want it.
    No one's requested Real Audio/Video either, but if you want it,we can see what we can do.

    5)  A)Counters
    We have a particular script we wrote that we like to recommend to our clients.
    It's generally easier to use, more flexible and faster than the frontpage version.
    It's called counter.cgi,we can send it to you or for your convenience we can copy it into your /www/ directory for you.
    It can run into two primary modes "visible" and "invisible". Most of our clients seem to prefer having it run in invisible mode, so that's the default.
    You can add into into your index.html.
    If you're looking for something, let us know - we have a number of good cgi scripts available).

    6)  B) Form mail
    What is form mail?
    Basically a "formmail" script is one where a user fills out a form on a website and the results are emailed to you.  Very handy for questionaires, feedback, and the like.
    Here's the one we recommend:
    http://www.worldwidemart.com/scripts/formmail.shtml
    Here's a readme describing how to use it: http://worldwidemart.com/scripts/cgi-bin/download.cgi?s=formmail&c=txt&f=README
     In your html web form, make sure that the form's "action" tag points to "/formmail.pl", for example:
    <form method="post" action="/formmail.pl">
    You also need to have this "hidden" tag somewhere in the form with the email address, like this:
    <input type=hidden name="recipient" value="my-domain.ca">
    Those are the only "mandatory" fields.  For a list of optional ones, you can read the readme here:
    You'll want to change the attributes of the script to be executable (most FTP clients have a "CHMOD" or "Change Attribute" function).
    Set it to give it permissions of "700".

    7)  C) Web Analyzer

    A great  stats and log analzer installed upon request  for  you.


    8)  D) Forums
    We suggest phpBB2  and we can help you with this

     

    9)  E) Java script to protect email  addresses  from  web bots

    Where the email adress is info@my-domain.ca
    <script>var n='info'; var d='my-domain.ca'; document.write('<a
    href="\x6Dailto: '+n+"\x40"+d+'">'+n+"\x40"+d+'</a>')</script>
    It looks just the same to the users and works the same but the web bots
    can't see it.
    If you want to use an image that clicks to the email
    <script>var n='info'; var d='my-domain.ca'; document.write('<a
    href="\x6Dailto: '+n+"\x40"+d+'"><img SRC="image.gif"></a>')</script>


    10)  I'd like to upload some CGI scripts. What is the standard you require, i.e. extension cgi ?
    The extension is usually .cgi or .pl

    11) Any particular directory?. 
    Anywhere in the /www/ directory (or a subdirectory) should be fine. You do not need a special bin or cgi-bin directory.
    Make sure to set it to executable! Setting it to "owner executable" (permission 700) using your ftp program should be fine.
     
    12) Does the webstarter package have front page extensions available?
    Many of our clients use FrontPage, but none of them currently use the extensions.
    In general anything an extension can do - such as a web counter - can be done much better with the right cgi script.
    Frontpage does not require or use the extensions.
    Also installing the FrontPage extensions tends to fill up your userspace with "templates" that waste disk space.).
    If you're looking for something, let us know - we have a number of good cgi scripts available - which we can email to you.
    We don't recommend the extensions.
    Also installing the FrontPage extensions tends to fill up your userspace with "templates" that waste disk space.).
    Are Front Page extensions available?
    At present, only under our Windows 2000 environments.....which cost slightly more.

    13) I tried to upload my web page  I received the message permission denied. I was using Microsoft Front Page. Help!
    That probably means one of two things:
    1. That you were uploaded files that had spaces in them (FTP doesn't allow spaces)
    2. You were uploaded files into a directory OTHER than your www directory.
    Under Microsoft Frontpage, make sure your upload path looks something like this: ftp://ftp.my-domain.ca/www/
    (It should have /www/ at the end of it. The last slash is important! "/www" won't work, it must be "/www/").
    By default we do not have Front page extensions enabled. (Except on our windows servers.)

    14) What is your SPAM Policy?
    We do not in any way rent/sell a list of anything (email addresses, domain names, or anything else) to any kind of third party, nor do we participate nor allow in any kind of spam of any kind. We do not even have banner ads on our site. Note that unfortunately many spammers have different ways of "obtaining" email addresses. If you have ever used any of your email addresses on any web site - that web site might resell those email addresses to third parties. In addition, where possible, spammers will obtain email addresses from a domain's whois, or using "spiders" that crawl the web looking for email addresses. Some "viruses" are even designed to obtain address lists from popular email programs. We hate spam in all it's forms and I can assure you that we are not in any way responsible for any you may have been receiving.
    We strongly suggest that you be very careful who you give out your email address to.
    On web pages we suggest you use our java script to hide email addresses from web bots.

    15)  How do I set up my email?
    Click here for full instructions!

    16) I am having problems with my email.
    A) I can't send outgoing mail.
    Check that "Outgoing mail server requires authentication" is ticked off or enabled.
    You may be experiencing problems due to your ISP's firewall.
    You can simply use all of the settings your ISP uses for its outgoing SMTP mail server.
    In most case you want to untick "Outgoing mail server requires authentication" except for Rogers.
    Check here for details
    This works very well as all your mail comes through you and from you but
    just uses a different route to send it out!
    Or  under Advanced tab. Change the Outgoing mail (SMTP) port from 25 to 26 or 2500 or 587
    We give you choice as the allowable port may vary with the ISP.

    B) I suddenly can't download my email anymore with Outlook Express or Outlook.
      You may have an Outlook/Express bug.
    Outlook & Outlook Express will choke if they see certain weird characters usually caused by spam.
    (Other readers such as Eudora, Mozilla, mail2web.com, Netscape do not suffer
    this bug.)
    They have yet to fix this bug and as far as we know, most ISPs fix it by simply deleting your entire mailbox contents.
    We have come up with a fix for this so ask us to help you with this.
    And, you can always try the below link, if it works then you must have the bug and you can try removing the offending spam:
     http://mail2web.com/
    If your email address is a single wildcarded address replace my-domain.ca with your domain name and use:
    username:  my-domain.ca@mydomain.ca
    Password :  your email  password
    If you have indivual POP accounts:
    Go to the advanced login with 3 fields.
    Mailserver   my-domain.ca
    Email      your email address
    Password :  your email  password
    C) My incoming mail is sometimes delayed.
    We have, due to popular demand implemented antivirus checking and a first level spam control.
    The spam control is called grey listing and demands a retry for first time email addresses.
    This works because most spam does not use legitimate servers which normally retry within 60 seconds.
    We have found a few exceptions and also relaxed a number of rules.
    Everything looks good now.
     If you are still having problems we can simply exempt you from the spam controls.
    We can exempt specific email addresses from spam control or your whole domain name.
    D) Please check your firewall,  ISP,  virus scanners or if you use it --VPN.
    All of these can cause problems.
    E) We can provide you with Webmail which works through webpages.
    You can use this when on holiday or whenever you have problems with your email since this will run on anyone's computer without needing to do a setup.  Please keep in mind that your email reader (Outlook/Express, Thunderbird,..etc) will download all of your messages so Webmail will only show the new ones that you haven't seen using your email program.

    17) Search Engines
    Note that not all search engines find all websites immediately.
    Many of them you may have to add your site in, then wait for it to scan your site.
    Some of them (like Google) will automatically find and scan your website - but this process is not instant, and does take a while.
    You can speed it up by going to the add-url page:
    http://www.google.com/addurl.html
    http://www.alltheweb.com/add_url.php
    http://insite.lycos.com/
    http://addurl.altavista.com/addurl/new
    Also register in all the seach engines.
    There are a number of places that you can use for that for free (although some try to get you to pay for a bigger package) such as
    http://dmoz.org/add.html
    http://www.searchfactor.com/cgi-bin/sesubmiter/sitesubmitter.cgi
    http://www.addme.com/ http://www.ineedhits.com/
    Useful guides
    http://www.monash.com/spidap.html and
    http://www.website101.com/Search_Engine_Positioning/SEO_tutorial_index.html

    18) I want to host with you but my domain is registered elsewhere: what do I do?
    If your domain is not currently registered with us, you'll have to update your DNS to:
    ns1.reg.ca 66.196.36.5 ns2.reg.ca 66.196.36.6
    (You can also initiate a registrar transfer here: Transfer system)
    Here are some suggestions for some of the registrars:
    DirectNIC https://secure.directnic.com/myaccount/domain/
    1. Log into your account at http://www.directnic.com.
     2. Click on the "Domain Manager" button.
     3. Click the "Change Nameserver Information" icon next to the domain that you wish to modify.
     4. Enter the nameservers and click on the "Modify" button.
    Domain Bank https://www.domainbank.net/RegisteredUser/
    1. login to your account with your username and password.
     2. Click on Account Manager and then Domain Manager.
    Dotster https://secure.registerapi.com/account/login.php?redir=https%3A%2F%2Fsecure.registerapi.com%2Faccount%2Findex.php%3F4798
    1. Log into your Dotster account
    2. Click "Manage your domains
    3. In the drop down box, choose the domain you want the name server information to change for.
     4. Click the button "Manage..."
    5. On the left side of the screen you will see some links, click the one that says "Name Servers."
    6. At the bottom of the page it will list your current name servers. "Remove" the old ones in turn.
    7. "Add" the new name servers in turn. Enter the name server names NOT the IP address.
    8. Click update. 
    9. Now wait up to 72 hours for the change to take place.
    Enom https://www.enom.com/Login.asp?page=%2Fmyaccount%2FDefault%2Easp%3F
    1. Click the gold menu item "Domain Names", bellow in the blue menu.
    2. click the menu item called "My Domains".
    3. This will bring up a list of all your domain names.
    4. Click the domain name you want to edit.
    Godaddy https://registrar.godaddy.com/login.asp
    1. Log into account with username and password
    2. select domain name to modify
    3. click on Modify DNS Information
    4. select the choice "I'm hosting with another ISP. I'll enter my name server information below"
    Network Solutions https://www.networksolutions.com/manage-it/index.jsp
    Method 1: 1. Log into account with username and password
    2. select domain name to modify
    3. click on Modify DNS Information
    4. type in new DNS information and click submit
     -or- Method 2:
    1. Type in domain name
    2. Type in email address of administrative contact
    3. click on drop down menu and select "replace a contact"
    4. scroll down and erase old DNS servers and replace with new DNS servers
    5. click submit
    6. check adminitrative contact's email account and follow instructions of email from hostmaster@networksolutions.com
    OpenSRS/Tucows https://manage.opensrs.net/
    1. Log into account with domain name, username and password
    2. click on manage name servers
    3. remove old name servers
    4. Type in new name servers and click add name server
    Register.com http://www.register.com/myaccount/productdisplay.rcmx
    1. Log into Domain Manager using the user name and password
    2. replace the name of Domain Name Servers that you would like to list as authoritative for your domain name

    19) Dreamweave upload settings
    Dreamweaver: Click here for a dreamweaver upload tutorial

    20) iWeb upload settings
    iWeb 09: Click here for a iWeb 09 upload tutorial
    (if you are using a iWeb 08, please consider upgrading to iWeb 09)


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